Birla Institute of Technology, Mesra
Mr. Gautam Shandilya
Assistant Professor, Hotel Management and Catering Tech
MTM ( IGNOU) 		Contact Address
Permanent Address Ramcharitra Nagar, Patahi, Rewa Road, Muzzaffarpur (Bihar)
Local Address D II /32 Outer Campus, BIT Mesra
Phone (Office) 09939095981
Phone Residence 06201637063
Email Id gautam@bitmesra.ac.in
Joined Institute on : 14-Jul-2007
  Work Experience
 
Teaching : 16 Years

Individual: 7 Years
  Professional Background

Hotel Management
  Research Areas
 
  • Fast Food
  • Customer Satisfaction
  • Consumer Behavior
  • Relationship Marketing
  Award and Honours
 

Member, Board of Studies, Institute of Management Studies, Ranchi University for Hotel Management Course.

Jharkhand State Board of Technical Education Expert committee member for Hotel Management Institutes.

Delivered an invited lecture on "Indian Culture and Food" on December 22, 2017, during workshop organized by Renaissance Artists and Writers Association, RAWA, Ranchi Chapter.

Judged the J K News Network's cookery show "Kitchen Memsab" held on September 24-25, 2016.

Appointed as Treasurer for Two days' National Seminar on " Transforming communities through Sustainable Tourism in and around Jharkhand: Trends and Challenges" organized by Department of Hotel Management & Catering Technology, BIT, Mesra held on February 15-16, 2018.

Appointed as Quiz Master during Paryatan Parv 2017, organized by Jharkhand Tourism Development Corporation, Govt. of Jharkhand.
  Publications
 

Papers Published

  1. Chatterjee R., Jana A. & Shandilya, G. (2012), Potential of Rural Tourism in the state of Jharkhand, EARTH - NITHM Journal of Tourism and Hospitality Management, ISSN No. - 2231-6213, 2(1), 6-16.
  2. Shandilya, G.( 2015), Emperical study of HRM Strategies and labour turnover in the hotel industry, ASIAN MIRROR - International JOurnal of Reserach,ISSN No. -2348-6104, 2(2), 29-35.
  3. Shandilya, G. (2015), Scope and challenges of Event Managment in India, AEIJMR -AE International JOurnal of Multidisciplinary Research, ISSN No. - 2348-6724, 3(2), 89-92.
  4. Srivastava, S.K., Chandra,B., & Shandilya, G. (2018), Customer Relationship Management (CRM) on Customer Loyalty and Retention in Hotel Industry of Jharkhand, International Journal of Civil Engineering and Technology, IAEME Publication, ISSN No. - 0976-6316, 9(1),784-796.
  5. Shandilya,G., Singh,S., & Srivastava,A.R., (2018), Impact of Consumers' Perception on the Service Quality of Fast Food Sector, International Journal of Mechanical Engineering and Technology, IAEME Publication, ISSN No. - 0976-6359, 9(2), 74-87.
  6. Pandey, R.K., Sinha, A.P., Srivastava, S.K. & Shandilya, G., (2020), A Study on Accessing Factors Leading to the Purchase of BYJU'S "Educational Learning App" as a Curriculum, International Journal of Mechanical and Production Engineering Research and Development, TJPRC Pvt. Ltd, ISSN(P): 2249-6890; ISSN(E): 2249-8001, 10(3), 1217-1230.
  7. Kumar, P., Srivastava, S.K. & Shandilya, G. (2020), A Strategy of Using Facebook for Digital Advertising in All of the Hotels across India, Psychology And Education, ISSN: 0033-3077, 57(1), 128-135.
  8. Shandilya, G., Dubey, A. & Srivastava, P. (2023), Analysing Moderating Effects of Demographic Variables on Customer Satisfaction: A Study of Quick Service Restaurant, ATNA – Journal of Tourism Studies, 18(1), 51-88.

Conference Papers 

  1. Shandilya, G. (2017). ‘Changing Paradigm in Relationship Marketing Strategy of Corporate Governance in Organized Fast Food Sector’ in the International Management Conference on “A Dynamic Shift of 4 G - Good Governance and Global Growth” on December 15-16,2017 at GLA University, Mathura in collaboration with Jack h. Brown College, California State University.
  2. Shandilya, G., Dubey, A. & Srivastava, P. (2023). ‘Critical Review of Relationship Marketing on Business Performance in Organized Fast Food Retailing’ in the International Conference on “Emerging Research Paradigm for Sustainable Development” on May 27-28, 2023 at Jharkhand Rai University, Ranchi.
  Text and Reference Books
 

Editor : 

  • Shandilya, A.K., Shandilya, G., Kumar, N. & Srivastava, P.  (Eds.) (2018) "Transforming Communities Through Sustainable Tourism: In and around Jharkhand", Disha International Publishing House, New Delhi. ISBN- 9789384782023
  • Md. Ahsan, L., Shandilya, G. (Ed) (2021) “Biryani Origins and variations”, Kindle

  • Text Book :

  • Srivastava, S.K., Srivastava, P & Shandilya, G. , "An Introduction to Hotel Industry", Trinity Press, Laxmi Publication Pvt. Ltd. ISBN No. : 9789384872366.
  • Book Chapter:
  • Shandilya, G. & Srivastava, A.R. (2022), Chapter 17 ‘Digitalization of Higher Education: Issues and Challenges’ in Gupta, S.L., Kishor, N., Mishra, N., Mathur, S. & Gupta, U. (Eds), “Transforming Higher Education Through Digitalization: Insights, Tools, and Techniques”, CRC Press Taylor & Francis, Boca Raton, ISBN: 9780367676292, 293-308.
  • Srivastava, P., Shandilya, G. & Buhalis, D. (2022), ‘Hotel Standard Operating Procedure Post COVID-19’ , Buhalis, D. (Ed), “Encyclopedia of Tourism Management and Marketing”, Edward Elgar Publishing, 615-618.
  • Srivastava, P., Shandilya, G. (2023), Chapter 1 ‘Pilgrimage Tourism: A Look at Travelers’ Opinions’  in Gupta, S.K., Aragon, L.C., Kumar, P., Madhurima, Ramasamy, R. (Eds), Prospects and Challenges of Global Pilgrimage, Tourism and Hospitality, IGI Global, ISBN13: 9781668448175, DOI: 10.4018/978-1-6684-4817-5, 1-17.
  • Shandilya, G., Dubey, A., Srivastava, P. (2023), ‘Critical Review of Relationship Marketing on Business Performance in Organized Fast-Food Retailing’ in Kaur, H., Prasad, S. (Eds), RESEARCH TRENDS IN COMMERCE & MANAGEMENT, NexGen Publications, ISBN: 978-81-19477-20-3, 81-93.

  
  Member, Editorial Board
 

 Associate Editor, Journal of Hospitality Application and Research (JOHAR)